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EA Responds to Harsh Criticism, Still Doesn't 'Get It'
Filed under: EA

The EA god has been summoned.

After being nominated by Consumerist as the Worst Company in America for its second year in a row, EA CEO Peter Moore shot back with a post on the EA news feed. As you'd imagine, he admitted to the company being capable of doing better, but argued that it's also doing many things right. Five main points were made in rebuttal, which were the following:

  • Many continue to claim the Always-On function in SimCity is a DRM scheme.  It’s not.  People still want to argue about it.  We can’t be any clearer – it’s not. Period.
  • Some claim there’s no room for Origin as a competitor to Steam.  45 million registered users are proving that wrong.
  • Some people think that free-to-play games and micro-transactions are a pox on gaming.  Tens of millions more are playing and loving those games.
  • We’ve seen mailing lists that direct people to vote for EA because they disagree with the choice of the cover athlete on Madden NFL. Yes, really…
  • In the past year, we have received thousands of emails and postcards protesting against EA for allowing players to create LGBT characters in our games.  This week, we’re seeing posts on conservative web sites urging people to protest our LGBT policy by voting EA the Worst Company in America.

The summary of everything he said is that gamers have voted EA as awesome with their wallets. Origin isn't even close to being on the same level as Steam, but it's pulling along nicely because gamers were seduced by Origin exclusives. Micro-transactions have incited tangents and hundreds of articles full of rage, but DLC still nets an easy profit. Perhaps the most recent example is despite SimCity's DRM absolutely destroying the game from within, the game was a top-seller at nearly every retailer for weeks.

Peter Moore seems pretty proud of himself, and if you seriously have any qualms with the company you need to consider making your point with your wallet. Seeing EA get flamed left and right but having the company continually report green revenues is ridiculous. If gamers really seek change they're going to have to do a lot more than complain on blogs, because that isn't working.

11 post(s)
Reader Comments
KraGeRzR Apr 05 2013, 04:59 pm EDT

1) The Always-On function in Simcity is an oppressive DRM scheme as far as their customers are concerned. That should be good enough for EA to reform their business practice.

2) No one in their right mind would say that there "was no room for Origin to compete with Steam". What we are saying is that you're a bunch of bastards that spitefully set up an inferior platform in order to control yet another part of the market and distribution process. Of course you have 45 million registered users since you're forced to use Origin if you buy an EA game.

3) ...... Like this is an EA-only issue.

4) Don't listen to those meanies - you poor things, people can be spiteful and capricious.

5) HAHAHA OH WOW THIS TAKES THE CAKE!! Let's blame the conservatives now!

Well, that was fun - mind you I'm not at all going to miss these asshats. Their CEO has resigned, their share price has fallen 20%, their business practices are epically idiotic, their employees are dicks, their attitude is shit, their studios are overworked...

And they're dying.

God speed.
  Cheddar: I don't think they overwork their studios anymore. T…
EricHalfBee: Looking at their games you wouldn't assume that anyon…
Un Om Bun [STAFF] Apr 05 2013, 05:06 pm EDT
My dildoes are always on, so what's all the fuss about ?
  scarecrow01: the hell, when did you become staff?
LostPcGamer Apr 05 2013, 06:04 pm EDT
Consumers are idiots for an in depth report watch the News at 11. This isn't even a joke gamers will accept anything just to play there beloved games.

The ones who complain and cast doubt are in the minority. He is right millions play there games despite everything they do wrong.

Do say it with with me were part of the minority and so we have no say. I can't believe this clown is in charge of EA now.
Cheddar Apr 05 2013, 08:50 pm EDT
One thing you all need to consider, is that what a company CEO declares publicly is likely not remotely the same as what he will admit privately.

Someone like Moore, in the position he's in, is obligated to bullishly stick his neck out and obstinately insist on putting a positive spin on things. It's essentially part of his job now.


Actions speak louder than words, folks, and EA just fired their previous CEO. That says a lot more than whatever claptrap Moore yammers out for public consumption.
  KraGeRzR: "Why? SHAREHOLDERS." "and EA just fired their previou…
Cheddar: EA is still making money hand over first, dude. It's…
Breedy_Mcfluff Apr 05 2013, 09:17 pm EDT
You can say always-on isn't DRM, but the fact is that it is. You may not intend it to be that way, but it is that way. It manages the digital rights of the video game, restricting it to only being touched by gamers and nothing more. It's like a fucking stingray in the pool at the zoo. And yes, that is a shitty analogy.
RenegadeCZ Apr 06 2013, 07:59 am EDT
I hope that one day programming will be so intuitive and easy that we won't have to suffer greedy and massive publishers. People would just be able to make themselves, kinda like music.

I'm going to cryosleep, wake me up in 30 years.
  EricHalfBee: Hippy.
Barzenak42 Apr 06 2013, 08:00 am EDT
I would not use Origin if I was not forced to in EA games to get multiplayer etc. It is not steam . I do not use it to purchase games and the sales there are not very good compared to steam.

I do not buy always on games if they are not a mmo. I learned my lesson with Diablo 3.
EA is the big corporate monster we hate because they ruin good dev teams period. Bioware comes to mind...

Sim City is dead we really need any more Maddens?
Terminator Apr 06 2013, 08:46 am EDT
I never wanted to use Origin or Steam. I'm forced to use them because games demand them. This EA dude should remember that before he brags about Origin's success.

EA never will get it. They only care about money, and as long as people buy their games, nothing will change.
  EricHalfBee: He'd probably count that as a validation of his strat…
Zenmuron Apr 06 2013, 12:37 pm EDT
I can not remember that last EA game I bought. Crysis Warhead maybe.... I dunno it might of came free with a video card. They do not have anything worth playing to begin with. Unless you really need to play Need For Speed 73 or Sports game number what ever year it is. As for Biowares stuff .... they made Dragon Age 2 ... sooo yeah enough of that.
EricHalfBee Apr 07 2013, 09:43 am EDT
Like others, I'm not sure what my last EA game was. Probably MoH.
BmmB Apr 07 2013, 01:11 pm EDT
Like others, I'm not sure what my last EA game was. Probably MEH.


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